Company Policy

Pricing

Although we believe our pricing to be accurate, it is subject to change without notice. All custom work will be priced on an individual basis.

Quotations

Quotations, unless otherwise stated are for acceptance as per terms on the quotation and are subject to withdrawal without notice. Clerical and inadvertent errors are subject to correction. Shipping dates are carefully approximated but not guaranteed.

Order

For the best service possible, please specify all complete order information regarding description, application, quantity, sizes and dimensions, where and how to ship and when required. We have a $100.00 minimum order, not including shipping charges. There will be a handling charge added if minimum is not met. We require confirmation of your order by either mail or fax, otherwise we cannot guarantee the accuracy of your order.

Terms

Our terms are net 30 days from shipment, payable in currency specified. If invoice should age over 45 days, your account will automatically be put on credit hold.

Credit

Orders will be shipped on an open account basis to all approved customers, not to exceed the credit limit. Prospective accounts must complete a credit application and provide as much information deemed necessary to make decisions concerning our terms of sale. A Dunn and Bradstreet number is always helpful. Clerical or other errors in billing are subject to correction. Please call us if any discrepancies are found.

Claims

Shortages, damages or defective goods should be reported to us immediately. If products are damaged in shipping, be sure to save all shipping materials used: i.e., box, packing, etc. Goods damaged or lost while in transit should be noted upon carrier's receipt. The customer must call carrier to initiate claim.

Cancellations

Orders for items cut to special lengths, custom, or goods of special design, or items of a class not normally carried in stock cannot be cancelled. If purchaser requests changes in custom design or specifications, or for any reason stops work in progress, SPS's cost of complying with purchaser's request shall be borne by the purchaser. All cancellations must be in writing and faxed to our office and be standard products approved by SPS.

Returns

Materials may not be returned without prior consent from sps and a material authorization number. All materials to be returned, must be in the same condition and sealed packaging as originally shipped and subject to our inspection. Sps will not accept the return of any custom made items. Requests for permission to return material must include invoice number and date. There is a standard 30% restocking charge assessed.